Refund policy
Return & Refund Policy
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Eligibility for Returns
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You may request a return within 14 days of receiving your order.
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To be eligible, items must be:
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Unused and in the same condition you received them
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In the original packaging with tags (if applicable)
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
We do not accept returns on:
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Personalized or custom-made items
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Clearance or final sale items
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Gift cards or downloadable digital products
Exchange Policy
If you received a defective or wrong item, we will gladly exchange it. Please contact us at Valstsandtumblers@yahoo.com with your order number and a photo of the item.
Refunds
Once we receive and inspect your return, we will notify you of the refund status.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Original shipping costs are non-refundable unless the return is due to our error.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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For your protection, we recommend using a trackable shipping method.
Start a Return
To initiate a return or exchange, please contact us at:
Valstsandtumblers@yahoo.com
Please include:
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Your order number
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The item(s) you wish to return
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Reason for the return